Public services · Banking
Enforcement of the payment-account entitlement

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The Central Bank's circular of 26 April 2023 states the entitlement. The financial ombudsman's aggregate figures for 2024 count 13 complaints about opening or closing basic accounts, but they are not broken down by community. No supervisory measure against a refusing bank has been identified.123
Basis and sources
Legal anchor Directive 2014/92/EU (Payment Accounts Directive) and its Cypriot implementing legislation; Central Bank of Cyprus circular of 26 April 2023
Sources for this criterion
- 1. Twentieth report on the implementation of Council Regulation (EC) No 866/2004, covering 1 January to 31 December 2023A — primary / documentary · European Commission · 2024-07-04
- 2. Central Bank/financial ombudsman complaint figures for 2024 (aggregate, not community-disaggregated)C — testimonial · Cyprus Mail · 2025-05-12
- 3. Turkish Cypriot Rights Issue Register and Legal Framework Register (Cyprus Rights reference corpus)D — open source · Cyprus Rights · 2026-08-24
Sources
- Twentieth report on the implementation of Council Regulation (EC) No 866/2004, covering 1 January to 31 December 2023A — primary / documentaryThe European Commission's twentieth annual report on implementation of the Green Line Regulation, covering 2023.COM(2024) 265 final, Brussels, 4 July 2024https://commission.europa.eu/document/download/6d75c643-ca97-44ff-a2d0-7d452a729423_en?filename=COM_2024_265_1_EN_ACT_part1_v3_0.pdf
- Central Bank/financial ombudsman complaint figures for 2024 (aggregate, not community-disaggregated)C — testimonialA Cyprus Mail news report on 2024 bank-customer complaint statistics from the Central Bank/financial ombudsman.Cyprus Mail, 12 May 2025 — 2024 complaint statistics: 13 complaints (8%) on opening/termination of basic accounts (31 in 2023); aggregate figures with no community breakdownhttps://cyprus-mail.com/2025/05/12/loan-issues-dominate-cyprus-bank-client-complaints-in-2024
- Turkish Cypriot Rights Issue Register and Legal Framework Register (Cyprus Rights reference corpus)D — open sourceCyprus Rights' own internal reference corpus of registers tracking Turkish Cypriot rights issues and the applicable legal framework.Cyprus Rights reference corpus, compiled 24 August 2026: internal/reference/rights-issue-register-turkish-cypriot.md and internal/reference/legal-framework-register.md. Cited for duty-bearer positions as the registers record them and for documentation-gap statements; each register entry carries its own underlying sources
